Postage and Packing is currently on a flat rate, worldwide. Orders up to £14 cost £1.50. Orders up to £50 cost £2.50. Orders over £50 are post free, worldwide.
As you browse the site, if you want to buy a CD, click 'Add to basket'. You will be taken to a basket run by
PayPal. You can adjust the Quantity of CDs, remove CDs etc, and then continue shopping (back to the Catalogue) or Check Out.
If you want to get to the basket without buying anything more, click the 'View basket' button at the top of the CD page.
When you are ready to go, click 'Checkout' from the basket, you will be taken to the PayPal payment page. Here you decide whether to pay from a PayPal account (if you have one) or with a Credit or Debit card (the most likely option). The next screen asks you (again!) which method you want to use, and if you choose Credit/Debit card, takes your details. You can send the CD(s) to someone else if you want.
When you're happy that all is in order, make the payment. PayPal will send you an email confirming the details, and Ambache a similar email, from which we send the CD(s).
If this sounds complicated, it isn't really, and usually the CD(s) are sent within 24 hours. If for any reason any delay is expected (because of holidays, for example) there will be a message to that effect on the Home Page of the site. There have been no errors so far. The payment will show up on your Card bill as 'AMBACHE'.
If you want to use the PayPal account option, then Paypal will transfer the money from your account into the firstname.lastname@example.org account in the usual way.
If you opt to pay by UK cheque, send it (made out to 'Ambache Chamber Orchestra') with the order to 9 Beversbrook Road, London N19 4QG. Do not use the computer system.
In spite of stories in the media, buying over the web is much safer than using a credit card in a shop or restaurant. Perhaps the most unsettling aspect of security is the Spam emails we all get, inviting us to update our account details. These should be deleted. With this sytem, you do not need to 'join' PayPal, it's a one-off transaction. There is no account. (If you do have a PayPal account, you will know never to answer emails about it.)
If, in spite of these reassurances, the worst should ever happen to you, your credit card company will reimburse you for any money used fraudulantly from your account. If you think we have made a mistake, or your order doesn't arrive, tell us and we'll see what we can do. Our address is 9 Beversbrook Road, London N19 4QG, UK, telephone number is +44 (0)20 7263 4027, email address is email@example.com.
DELIVERY TIMES AND RELIABILITY
Worldwide, the CDs are sent airmail as a small packet. We have been pleasantly surprised at the reliability of the world's postal services, and at how soon they arrive at their destination. One American buyer was amazed when their CD arrived two days after ordering it, but they were lucky - five days is a more typical time to the USA. Even Australia can be five days. In the UK they are sent second class, but feedback indicates that they usually arrive the following day. However, the Post Offices of the world don't guarantee delivery times, and there is always the possibility that the CDs may get held up somewhere in the system. If a package doesn't arrive, contact us and we'll see what we can do.